The effect of demographic characteristics, training program and managers 'support on the effectiveness of in-service training courses Bank

Abstract

Purpose: The purpose of this study was to identify the effects of demographic characteristics, educational program. support of managers on effectiveness of in-service training courses for employees of Welfare Workers Bank. Method: The research method was, fundamental-applied in terms of purpose; Depending on the type of data, it was quantitative study. The statistical population of the study included all employees of the Welfare Bank of Iran, (9794 people). In this study, using cluster and stratified sampling method and calculating the sample size in studies with factor analysis, 491 people were selected as subjects. The data collection method was a researcher-made questionnaire. In order to determine the validity of the questionnaire, face, content and structural validity were used and Cronbach's alpha coefficient and combined reliability were used to assess the reliability, all of which were confirmed. Results: The findings of the study showed that demographic characteristics, educational program. support of managers has significant effects on effectiveness of in-service training courses for employees of Welfare Workers Bank. Conclusion: According to the findings of the study, the results of the study indicate that in order to evaluate the effectiveness of in-service staff at Refah Bank, special attention should be paid to various individual, ducational and supportive components.