Designing an Organizational Resilience Education Model of Crisis Management of Universal Centers to Facing with Natural Hazards and Prevention from Psychological and Social Interventions (A Case Study of Universal Centers of Karaj City)

Abstract

Purpose: Organizational resilience in the crisis conditions is one of the important and effective concepts in crisis management for facing natural hazards. Therefore, the present study was conducted with the aim of designing an organizational resilience education model of crisis management of universal centers to facing with natural hazards and prevention from psychological and social interventions.Methodology: The current research was descriptive from type of correlation. The statistical population of this study was all employees of the universities of Karaj city in the 2022-23 academic years with number of 850 people, which according to Cochran's formula the sample size was determined to be 264 people. The samples of this study were selected with the random cluster sampling method and responded the researcher-made questionnaire of organizational resilience of crisis management (125 items) and the data obtained from its implementation were analyzed with the methods of exploratory factor analysis and structural equation modeling in SPSS-27 and Smart PLS-3 software.Fidnings: The findings of the present research showed that the organizational resilience education of crisis management of universal centers to facing with natural hazards and prevention from psychological and social interventions had 125 items, 12 components and 3 dimensions. The dimensions were include individual (with two components of psychological factors of resilience and creativity and innovation), structural (with six components of resilience planning, adaptive factors, commitment and management, crisis culture, learning culture and leadership and decision-making) and operational (with four components of knowledge use, communications, effective public participation and operational knowledge of resources and equipment). The factor load and average variance extracted of all components were higher than 0.50 and the combined reliability of all of them was higher than 0.80. Also, the organizational resilience education model of crisis management of universal centers to facing with natural hazards and prevention from psychological and social interventions had a good fit and this model on all three individual, structural and operational dimensions and each dimension on its components had a direct and significant effect (P<0.001).Conclusion: The results of this study about the designed organizational resilience education model of crisis management of universal centers to facing with natural hazards and prevention from psychological and social interventions can help to crisis management specialists and planners to face hazards in order to increase organizational resilience.