Students' Satisfaction with the Quality of Educational, Research, student and Administrative Services of the University

Abstract

Purpose: It is very important to evaluate the level of satisfaction of students with the quality of university services. This research was conducted with the aim of investigating the satisfaction of students with the quality of educational, research, student and financial services and support of the university.Methodology: The current research method was a cross-sectional descriptive survey. The statistical sample of this research was made up of 419 students of Malayer University who were selected through multi-stage cluster sampling method. To collect data, a standard service quality satisfaction questionnaire by Jafari Rad et al. (2013) was used, and for data analysis, Chi-square, U-Man-Whitney, and Wilcoxon statistical tests were used.Findings: The results showed that the students' satisfaction with educational services was appropriate, and research, student and administrative services were inappropriate, and overall, it was moderate and low. Undergraduate students had a lower level of satisfaction with university services compared to master's and doctoral students. However, there was no significant difference in the level of satisfaction of students in terms of gender.Conclusion: It is suggested to pay attention to the evaluation of the quality of university services based on the opinion of students and to carry out programs to increase the quality of university services, especially research, student and administrative services.